Care Pathway - Referral Timeline

The referral timeline provides an overview of what to expect from our personalised home care services. Whatever your requirements, we will ensure you receive the very best care in the comfort of your own home.

Stage One

Get in Touch

Call our friendly team on 0191 5561024. We’ll focus on your current needs and discuss potential support options.

Get in Touch

Stage Two

Book an Assessment

One of our dedicated care managers will visit you at home or in hospital for a no obligation initial assessment. In your assessment we will discuss your support needs, medical requirements, nutritional requirements, daily routine, mobility, domestic preferences, memory assessment and interests.

care assessment

Stage Three

Agree a Start Date

Before starting care you will receive a detailed care plan and accompanying contract to review and sign. You will then receive a schedule of the dates, times and details of the carers who will be attending to your needs.

start date

Stage Four

Benefit from Home Care

You’ll receive all the support and care you need plus you’ll be in the familiar surroundings of your own home.

benefits of home care

Stage Five

Ongoing Support

You will receive the very highest quality care and we’ll adapt to your changing needs as they arise.

ongoing home care and support