Useful Info

Privacy Policy

As you may be aware, GDPR has been passed into law on the 25th May.

This new set of laws and legislation allows users to request what data a company stores or processes. In line with this we have provided the documents on the left for you to request your data if needed. We have also provided our full Privacy Policy as a downloadable document.

Please email with any questions or forms for us to process.

Privacy policy

Subject access request

Professional Roles

The need for care and support at home can arise slowly or swiftly. It could be the result of a unexpected accident or a lengthy worsening illness. Moreover, the loss of ability and independence can be challenging to cope with. Additionally, having a stream of outsiders supporting you in your own home may feel invasive and bewildering, not getting the right health and social care services at home can be stressful and may put your health and well-being at risk.

At North Haven Care and Support we identify these challenges. We believe that having information about the roles of home care specialists can help you stay in control and choose what is best for you, the individual.

District nursing

District nurses are qualified, registered nurses. They give vital health care to people in their own homes. A district nurse often visits after a person has been discharged from hospital or when they have a long-term medical condition that needs ongoing nursing care. In addition to any ongoing treatment, they will teach you and/or your family how to provide the care you need. The nurse will also check to see whether you need any other specialist support. To give you the best care, district nurses work as part of a team with other health care professionals and with your home care/support service.

Occupational therapy

If your health is inhibiting you from doing your usual routine tasks, your doctor may refer you to an occupational therapist. Health conditions may include a learning disability, mental health, a physical disability or other complaint.

The occupational therapist will talk to you about the undertakings that are important to you, what you can do well and where you are facing difficulties. Their role is to implement ways to make everyday life easier for you. For example, you may have no trouble going out, but could find it hard to dress or to open tins of food or jars, or you could be finding it difficult to get in and out of the bath safely. They will explore ways of helping you to do these things. They may recommend
modifications to your home environment, using special equipment or even approach the task in a different way.


Some injuries, incapacities or illnesses may limit your movement or ordinary bodily movements. Physiotherapy targets to improve this. A physiotherapist will look at you the individual and not just see the illness or injury. They will work with you to treat the direct problem and will also give you advice about how to avert the problem recurring or getting worse. For instance, they may propose detailed continuing exercises, sustaining a healthy weight, changes to your posture and positioning etc.

Home Care

Home care services give you the necessary care and support you need to live in the comfort of your own home. This is occasionally referred to as ‘social care’ or ‘domiciliary care’ and does not include nursing support. There are many businesses offering these types of services. North Haven care and Support provides excellent quality care to keep you safe and comfortable in your own home. We believe it’s your life and your care, so it must be your way. We see each of our
clients as unique individual, with individual lifestyle choices and needs. We give you control over your care/support package and provide you with the care and support you want, where and when you want it. At North Haven Care and Support we work with you, your families and your health care professionals as a team so you receive the best services to meet your specific needs.

The services we offer include:

  • Assistance with personal care and hygiene
  • Assistance with getting up and going to bed
  • Prompting with or giving medicines and collecting or returning medication from pharmacies
    or dispensing GP surgeries
  • Preparing meals and assisting at mealtimes
  • Collecting pensions/benefits and shopping
  • Laundry/washing/ironing and housework
  • Support with social activities such as attending a day centre, visiting friends or family, going
    to your church or club.

Diet and Hydration

Support with eating and drinking – Nutrition is vital to healthy living

Ensuing a healthy diet is key to remaining healthy for longer. Eating and drinking adequately can support and prevent long term health conditions such as diabetes, heart disease and high blood pressure.

We all know the familiar feeling of being lightheaded or lacking in energy because we overlooked a meal or had not drunk enough fluids. These signs can have severe consequences if we permit them to carry on. This is specifically true for older people or people with long term health conditions.

Reduced physical health, depression and isolation can lead to reduced eating habits. Around 1 in 4 people over the age of 65 years are at risk of malnutrition as a result of either under nourishment or obesity.

What are the signs of malnutrition and dehydration?

The most common indications of malnutrition is unplanned weight loss or significant weight gain. Other symptoms may include:

  • Fatigue and lack of vitality and or strength
  • Lethargy or feeling down and/or irritable
  • Swollen abdomen
  • Hair loss
  • Additional infections than usual
  • An noticeable sign of dehydration is thirstiness. Other signs may include:
  • Dry lips, mouth and skin
  • Loss of appetite
  • Light headedness or headaches
  • Murky coloured and strong smelling urine

How North Haven Care and Support can support you with home care services

Before our service initiates, we will visit you in your home to find out about your home care and support needs and inclinations. This is a good time to discuss whether you would like support with your eating and drinking. This could be anything from everyday encouragement, to preparing tasty nutritious meals or working with your health care professionals to support your special diet. Often the simple act of preparing a meal with someone can make mealtimes more worthwhile.

Our home care/support workers are trained to understand the importance of good nutrition and hydration in conserving well-being. You can be assured that when preparing food, they are aware of the significance of food safety and hygiene.

If you would like us to support you with your nutritional needs, we will write about the foods that you like and those that you dislike in your personal care and support plan. Your home care/support worker can then encourage you to eat well by preparing foods that you enjoy.